Shipping policy

Shipping Policy

Thank you for shopping at Omaewoah!

As an independent anime-inspired streetwear brand, many of our garments are made to order. We want to keep the ordering and shipping process as transparent as possible so you know what to expect.

Below you'll find everything you need to know about our shipping practices.

Shipping Locations

We offer shipping within the United States and internationally.

International shipping availability may vary depending on your country, shipping restrictions, and the products ordered.

Available shipping destinations and shipping methods will be displayed during checkout.

Shipping Carriers

We work with trusted shipping carriers such as USPS (United States Postal Service), UPS, and international delivery partners.

The carrier used for your order may vary depending on your location, fulfillment provider, and selected shipping service.

Processing & Production Times

  • Most Omaewoah clothing is made to order, meaning production begins after your order is placed.

  • Most made-to-order garments are expected to ship within 1–4 business days after your order is placed.

  • Production and fulfillment times may vary depending on the garment, order volume, and availability of materials.

  • Once your order ships, you'll receive a confirmation email containing tracking information.

Certain products, including preorders, limited releases, and special collaborations, may have different production timelines. Any applicable estimates will be listed on the product page.

Estimated Shipping Times

Domestic Orders (United States)

  • Once your order has shipped, estimated delivery is typically 4–7 business days.

  • This estimate applies to shipping/transit time after your order has been processed and shipped.

  • Actual delivery dates may vary depending on your shipping destination, carrier conditions, weather, holidays, and other circumstances outside our control.

International Orders

  • Delivery times vary depending on your country, shipping service, customs processing, and production requirements.

  • International shipments may take longer than domestic orders.

  • Tracking information will be provided once your order ships, where tracking is available.

Please note that all processing and delivery timeframes are estimates unless a specific delivery commitment is provided. If we're unable to ship an order within the applicable promised timeframe, we'll contact you regarding the delay and your available options.

Shipping Costs

  • Shipping costs are calculated at checkout based on your order, shipping method, and delivery destination.

  • Free shipping is available on qualifying U.S. orders of $110 or more, where the promotion applies.

  • International shipping rates may vary depending on the destination.

  • Any applicable shipping fees or discounts will be displayed before you complete your purchase.

International Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional processing fees imposed by the destination country.

  • These charges vary depending on local customs regulations.

  • Unless duties and taxes are explicitly included in the checkout total, they are generally the responsibility of the recipient.

  • Omaewoah does not control charges imposed by customs authorities.

  • Customs inspections and clearance procedures may result in additional delivery delays.

We recommend checking your country's import regulations before placing an international order.

Order Tracking

Once your order has shipped, you'll receive a shipping confirmation email with tracking information.

  • Tracking may not be available immediately after purchase because made-to-order products require production and processing before shipment.

  • Most made-to-order garments are expected to ship within 1–4 business days.

  • Tracking updates may take some time to appear after your shipping label is created.

  • International tracking availability and updates may vary depending on the carrier and destination.

If you haven't received tracking information and your order has exceeded its expected fulfillment timeframe, please contact us for assistance.

Multiple Item Orders

Orders containing multiple products may occasionally arrive in separate packages.

This can happen when products are manufactured or fulfilled from different locations.

  • Items may ship separately depending on production schedules and fulfillment locations.

  • Tracking information will be provided for each shipment when available.

  • Receiving one package does not necessarily mean your entire order has been delivered.

Address Accuracy

Please carefully review your shipping information before completing your purchase.

  • Customers are responsible for providing accurate and complete delivery addresses.

  • Incorrect or incomplete addresses may cause shipping delays, failed deliveries, or additional shipping charges.

  • If you notice an address error, contact us at omaewoah@gmail.com as soon as possible.

We'll do our best to accommodate address changes before shipment, but changes cannot always be guaranteed once an order has entered fulfillment.

Address-related delivery issues will be reviewed individually in accordance with applicable consumer protection laws.

Lost, Stolen, or Damaged Packages

We want every customer to receive their Omaewoah order safely.

Lost or Missing Packages

  • If your order appears lost or has not arrived within the expected timeframe, please contact us at omaewoah@gmail.com with your order number.

  • We'll review the tracking information and work with the shipping carrier when appropriate.

  • If an order is confirmed lost or undelivered, we'll provide an appropriate resolution, including replacement or refund where required.

Damaged Packages or Products

  • If your item arrives damaged, please contact us within 7 days of delivery whenever possible.

  • Include your order number, a description of the issue, and clear photographs of the damage.

  • We'll review the issue and arrange an appropriate resolution, which may include a replacement or refund.

The requested reporting period helps us investigate shipping issues promptly and does not limit any rights provided by applicable law.

Stolen Packages

If tracking indicates delivery but you cannot locate your package, please contact us so we can review the available delivery information.

We may recommend checking with household members, neighbors, or the carrier while we investigate the circumstances.

Resolutions will depend on the findings and any applicable legal obligations.

Shipping Delays

Although we do our best to meet our estimated processing and delivery timelines, occasional delays may occur because of:

  • Production demand or material availability

  • Carrier disruptions

  • Weather conditions

  • Customs inspections

  • Holidays or unusually high shipping volumes

If we're unable to ship your order within the promised timeframe, we'll provide an update and appropriate options, including cancellation and a refund when required.

Returns & Refunds

Because most Omaewoah garments are made to order, correctly fulfilled made-to-order items are generally final sale for sizing mistakes, changes of mind, or personal preferences.

However, damaged, defective, incorrect, or undelivered items remain eligible for appropriate remedies.

Please review our Return & Refund Policy for additional information.

Contact Us

If you have questions about your order, shipping status, or delivery, we're happy to help!

  • Email: omaewoah@gmail.com

  • Phone: 916-975-8908 (Text Only)

  • Instagram: @omaewoah

  • Facebook: Omaewoah

We aim to respond to all inquiries within 48 hours.

For order-related questions, please include your order number so we can assist you more efficiently.

Thank you for supporting Omaewoah and our original creative universe!

YOUR DRIP. YOUR STORY.