F.A.Q
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here are the answers to the most common questions about our store, products, and policies. If you don’t see your question answered here, feel free to contact us—we’re happy to help!
Orders and Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other popular payment options available at checkout.
Q: Can I cancel or change my order after it’s been placed?
A: We process orders quickly, but if you need to cancel or modify your order, please contact us at omaewoah@gmail.com within 48 hours of placing your order.
Shipping
Q: Where do you ship?
A: We currently ship only within the United States.
Q: Which carriers do you use for shipping?
A: We ship with USPS and UPS to ensure your package arrives safely and on time.
Q: How long will it take to receive my order?
A: Orders are processed within 7-14 business days. We begin production in the second week due to the availability of materials per demand. Your order should be expected to ship out no later than the third week.
- Delivery typically takes:
- USPS First Class Mail: [5-7 business days]
- USPS Priority Mail: [3-5 business days]
- UPS Ground: [3-5 business days]
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your package’s journey.
Products
Q: Are your artworks original?
A: Absolutely! All of the artwork in our store is artist-owned via Jay, ensuring each piece is original and unique.
Q: Do you offer custom artwork or commissions?
A: No. Due to our limited schedule, we cannot offer commission work.
Q: Can I have the design as a front print instead of a back print?
A: You sure can! We press all of our apparel in-house. Please reach out to us within 24 hours of submitting your order.
Q: Do you carry women's sizing?
A: No. All of our apparel is unisex. Please refer to the size chart to ensure you receive the best fit.
Returns and Refunds
Q: Do you accept returns?
A: Since our artwork is custom and made-to-order, we generally do not accept returns. However, if your item arrives damaged or defective, please contact us within 5 days for assistance.
Q: What should I do if my package is lost or damaged?
A: If your package is lost, please contact the shipping carrier directly using your tracking number. For damaged items, send us an email with photos of the damage, and we’ll work to resolve the issue.
Contact Us
Q: How can I contact you if I have more questions?
A: We’re here to help! You can reach us at:
We’ll do our best to respond to all inquiries within 48 hours.
Thank you for supporting Omaewoah! We’re thrilled to have you as part of our community and look forward to sharing our art with you.
Any more questions regarding refunds and/or replacements please refer to the refund policy.