F.A.Q

Products

I’m looking for an item/design that I remember from the past. Do you still carry it?

Whatever is listed on our website are the only available items that are marked for sale.

As a brand, we try to emphasize growth with newer designs being released.

Please follow our social media platforms for updates on our products.

Is there any women's sizing?

All of our sizing is unisex.

Please refer to the sizing chart located in the "Clothing Guide" section.

What is "My Wish List" and how does it work?

These are items that you desire to save for a future purchase.

All of the products listed have this feature. Under the "add to cart" button, you will see the link listed there.

Just click "add to Wishlist" and it will prompt a pop-up of your saved items on the list. You can either save as a guest or create a portal by signing up with your email where it can be accessed for your convenience. 

Shipping

Why may there be shipping delays?

Due to delivery constraints with our couriers, there may be expected delays. These are more likely to occur during holidays or throughout a weekend which will cause limited business hours.

Why hasn't my order arrived yet? It's been 2 weeks.

The processing time after placement of an initial order is within 3-5 days. We begin production in the second week due to the availability of materials per demand. Your order should be expected to ship out no later than the third week.

However, if the order is delayed for more than stated above, please do not hesitate to contact us. 

Any more questions regarding shipping please refer to the shipping policy

Refund & Replacement

My order hasn't arrived may I get a replacement?

Please allow a wait time of 2 weeks before contacting customer service about missing items.

If there is no trace of the item being received by then, you are more than welcome to contact us through our chat feature on our online store, social media platforms (Facebook/Instagram), or email omaewoah@gmail.com.

Any more questions regarding refunds and/or replacements please refer to the refund policy.

1. I ordered the wrong size, can I exchange?

Yes, we do offer exchanges if you ordered the incorrect size. Please make sure that the piece of apparel remains in mint condition and does not show any signs of wear/tear.
Shipping costs will be at the customer's expense and the product should be received by us before we can fulfill the exchange.
Please advise, before committing to a purchase, to check the sizing chart available in the "clothing guide" section.

2. My apparel item no longer fits after I washed it, can I refund?

No, you cannot. We are not responsible for the aftercare of your apparel and items that are worn cannot be returned.
Please check the Wash Guide page under our "Clothing Guide" section.

3. My accessory arrived broken, can I get another one?

Yes, we are more than delighted to replace your items with the following conditions.

  • We see that your order recently completed shipment the week of. Anything over that threshold will non-refundable.
  • Pictures of broken accessory.

4. The design quality wasn't what I expected, can I return?

No. We try to be as detailed as possible per item description.

Before we ship out any orders, we make sure that all items are cleared for quality assurance.

Please check out our Instagram page, @omaewoah for live mock-up reels.

5. I want a front print instead of a back print T-Shirt/Hoodie, is that possible?

Yes. All of our apparel items are produced in-house.

Methods of contact would be:

  • Messaging through the online store.
  • Social media platforms (Instagram/Facebook)
  • Email - omaewoah@gmail.com

Contact us immediately after the order is placed so we have time to customize your order.